I never signed up but I'm receiving emails/charges from Acorns. What should I do?

Article author
Alex
  • Updated

Receiving emails from Acorns?

If you withdrew your funds but did not close your account, you may still be receiving emails from Acorns. In order to fully close your account, please follow the steps here

- If you are looking to just unsubscribe from Acorns emails, please follow the steps here!

 

Charges to your bank account?

The most common reason for this is that someone that you know (spouse, family member, child, etc) is using your bank account as their Primary Checking account in Acorns. This would result in you seeing charges to your bank account without having ever registered for an Acorns account yourself.

 

First, we recommend double-checking to see if a spouse or family member is using your bank account as their Primary Checking account in Acorns. If this is the case, you can simply have them change their Primary Checking account in order to stop those charges from reaching your bank account.

 

If you have confirmed that a spouse or family member has not linked your bank account to their Acorns account, we recommend reaching out to your bank and filing a dispute. In addition to ensuring that these transactions are stopped, the bank will also be able to reimburse any fees that you have already been charged.

 

If you have any additional questions, please reach out to our Support Team and we will be able to assist further!

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