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How do I turn on Two-factor Authentication on my account?

Article author
Jennifer
  • Updated

Here’s how to help protect your information with Two-factor Authentication:

  1. After logging in to your account, tap on the menu (avatar) in the upper corner of the screen

  2. Tap "Settings" or click on "Profile & Settings"

  3. Tap or click on “Personal info”

  4. Under Contact Info, you should notice an unverified alert, tap or click on the sign

  5. Confirm your Contact Info is correct

  6. You will then be prompted to select the "Next" button to enter the verification process

  7. Two-Factor Authentication will send a 6-digit code to your mobile device. Once you receive the code, input it into the alert in-app

  8. Two-Factor Authentication verification is now complete! The alert next to your Contact Info should now be verified

If you do not receive the 6-digit code via text message, tap or click “Resend.” If you don’t receive a code after 3 tries, please contact our Acorns Support team.

 

If you are having trouble setting up your phone number for Two-Factor Authentication you can always set up 2FA with a verified email address as well. Please note, we only require one piece of verified contact info to set up 2FA.

To update the email address info linked to Two-Factor Authentication via the app, please follow the steps below:

  1. After logging in to your account, click on the menu (avatar) in the upper corner of the screen
  2. Click on "Profile & Settings"
  3. Click on "Personal Info"
  4. Under Contact Info, you will see your email address

  5. Select the unverified alert next to your email and confirm it correct

  6. You will then be prompted to select the "Next" button to enter the verification process

  7. 2FA will send a 6-digit code to your email address. Once you receive the code, input it into the alert in-app

  8. Two-Factor Authentication verification is now complete for email! The alert next to contact info should now be verified

 

Will I be sent a verification code every time I log in?

Yes, for added account security we implemented forced two-factor authentication. Your security is our top priority, so we’re always looking for ways to better protect your information.

Please note, using your PIN or Face ID in-app will not activate 2FA.

 

 

 

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