Why am I unable to log in to my Acorns Account?

Article author
Jennifer
  • Updated

First, make sure you are using the latest versions of our iOS or Android apps by checking the App Store and Google Play Store. If you are accessing Acorns from our web app you will always be on the latest version.

Email or Password Help

Please make sure you are using the email we have on file for your account to either login or assist you with updating your password. 

Password Help

To reset your password, please visit this article.

If you are not receiving a password reset email, please contact us using this link.

If you are having issues with the answer to your security question, please contact us at (855) 739-2859. More information can be found here.

Email Help

Please note, in order to log into or reset the password for your Acorns account, you must use the email address we have on file for your account.

If you cannot remember the email address on file for your account, please visit this article.

If you do not have access to the current email address on file to reset your password, please contact us using this link.

PIN Login Reset Help

If you need to reset the PIN for your Acorns login, this article can help.

If you cannot remember what your current PIN is, please contact us using this link

2 Factor Authentication Code Help

If you are not receiving your 2 factor authentication code, please visit this article.

If you are experiencing any other 2 factor authentication issues, please contact our team using this link.

Additional Verification Required

If you are receiving an “Additional verification required” message when you try to log in, please visit this article.

If you are still unable to log in, please feel free to reach out to our support team.

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