Why is my linked account not showing up for Round-Ups?

Article author
Jennifer
  • Updated

Your Financial Institution may temporarily prevent Acorns from monitoring some or all of the sub-accounts connected to your online banking. If you’re linking your account and are unable to view the sub-accounts associated with your financial institution, please proceed with the following steps:

Please allow your financial institution up to 72 hours to begin populating these sub-accounts. Although these accounts may not show up immediately, your bank will likely authenticate the connection and grant Acorns the ability to monitor your transactions for Round-Ups.

If after 72 hours your sub-accounts are not populating on your Acorns Invest Account, please try unlinking and relinking the account to re-establish the connection by completing the following steps:

For Mobile:

  1. After logging in to your account, tap the menu (avatar) in the upper left corner of the screen
  2. Tap "Settings"
  3. Tap "Linked Accounts"
  4. Tap "Link another account"
  5. Search for your bank and connect using your banking credentials

For Web:

  1. After logging in to your account, click on the menu (avatar) in the upper right corner of the screen
  2. Click on "Profile & Settings"
  3. Click on "Linked Accounts"
  4. Click on "Link another account"
  5. Search for your bank and connect using your banking credentials

If the steps above do not resolve the issue, please do not hesitate to Contact Us.

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